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30-Day Returns Policy
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Once your order ships, you'll receive a shipping confirmation email and tracking number, so you can follow your package as it makes its way to you. However, tracking information can take up to 24 hours to update, so don’t worry if it doesn't show up immediately. We recommend tracking your order and ensuring that you’re home on the day of delivery to receive your order.
Inventory orders are typically shipped the next business day and will be delivered within 1-5 business days. For more information, please check our Shipping and Return Policy.
Unfortunately, we’re unable to cancel your order once it ships.
For the most efficient resolution to obtain the item you desire, we recommend returning the original item. Once your return is approved, we encourage you to proceed with a separate purchase for the new item. For more information, please check our Return & Refund Policy.
We deliver your order straight to your address via ALllied Express. You’ll receive an email with a tracking number when your order ships, so you can easily track your order. Please ensure that you’re home on the day of delivery to receive your order.
In the unlikely event that you come across any damaged, defective or missing parts, please contact us at support@blacklyte.com with a photo of the affected area and your order number. Our support specialists will do their best to assist you.
I was hesitant to spend this much on a chair, but it’s been worth every penny. The build quality, comfort, and support make it a great value.
I’ve used a few gaming chairs before, but the KrakenPro stands out. The cushioning and lumbar support make long gaming sessions much more comfortable.
Placed my order yesterday afternoon, and it was shipped out the same night. Packaging was perfect upon arrival, and I love this chair already!
I own both the Athena X and KrakenPro, and while both are great, I prefer the KrakenPro. The lumbar support and armrests feel much more refined. If you have the budget, I highly recommend going for the KrakenPro.
I've had the Noblechair Icon for about 8 years and couldn't find a chair that could replace it. I bought the Corsair TC500 and it was just alright.. So i decided to just hope and pray with little reviews on youtube for this chair and just purchase the chair. Chair arrived.. opened the box and took the parts out and first thing i noticed were the side casing that hides the lever mechanism were broken off during shipping. Contacted support and they were quick to respond and fix my issues. It has been about a week now and havent gotten an email that the part was shipped out yet but I am patient. The chair is really really comfortable. The seat is not hard as a rock and the back support is something else. This is the best chair I have purchased but there is a few things that are just off. For a 600 dollar chair im expecting everything to be almost perfect. I can tell the quality is much better than the Corsair TC500. The chair is heavy and just feels premium. There was a few things though that have been bothering me though which leaning forward the chair makes a creaking sound. The Frog mechanism I wish it were more stiff where I wish it didnt lean back a few inches even though I have it locked.. The space between the cushion and the arm rests is like a whole inch difference apart.. but I think the cushion itself is not evenly flat but one side seems to be higher than the other. The chair is nice though but I wish there was instructions on how to use the lumbar support.
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