Warranty Policy

Blacklyte Warranty Policy

Limited Warranty for Blacklyte Gaming Chairs and Desks

At Blacklyte, we are committed to delivering premium-quality gaming chairs and desks engineered for comfort, durability, and performance. Every Blacklyte chair and desk is backed by a Limited Warranty that protects against manufacturing defects in materials and workmanship.
This warranty applies to chairs or desks purchased directly from Blacklyte or from authorized distributors and is valid only in the country of purchase. It does not override any statutory consumer rights that cannot be waived or limited under local law.

Standard Warranty Coverage

Product
Component
Warranty Period
Coverage Description
Blacklyte Gaming Chairs
Steel Frame
3 Years
Covers structural defects in the frame under normal residential use.

Mechanisms, Base, Armrests, Pistons
3 Years
Covers mechanical failure or defects in parts under normal residential use.

Seat Foam and Backrest
2 Years
Covers deformation, collapse, or failure under intended use conditions.

Headrest, Lumbar Pillow, Casters and All Blacklyte Chair Accessories
1 Year
Covers manufacturing defects such as deformation, stitching issues, caster malfunction, or failure of any included accessories under normal residential use.
Blacklyte Desks
All components except desk mat
3 Years
Covers manufacturing defects in the desk’s frame, surface, electric motor system, control unit, and LED lighting under normal residential use.

Desk Mat
1 Year
Covers manufacturing defects such as warping, delamination under normal residential use.

  • The warranty begins on the date of delivery.
  • Blacklyte will repair or replace any defective part(s) with new or refurbished parts at its discretion.
  • Labor costs for assembly or disassembly are not included under warranty.

Optional 5-Year Extended Warranty – Free with Social Media Participation

Eligible customers may extend their 3-year chair warranty to 5 years (for applicable components) by participating in the Blacklyte Extended Warranty Program.

How to Qualify:

  • Take a high-quality photo or video of your Blacklyte Athena, Athena Pro, Athena X, Kraken, or Kraken Pro chair.
  • Post it publicly on one of these platforms:
    • Instagram: @blacklyte.official
    • TikTok: @blacklyte.official
    • YouTube: @blacklyteofficial
    • X (Twitter): @goblacklyte
    • Reddit: r/gamingchairs or r/Blacklyte
  • Tag us and include #Blacklyte in your post.
  • Copy the public post URL and fill out the Warranty Extension Form within 30 days of your order’s shipment date.
  • You will receive a confirmation email once the warranty extension is validated.

Terms & Conditions for Extended Warranty:

  • Applicable only to chairs (not desks or accessories).
  • Post must remain public.
  • Extension is one-time only per chair.
  • Blacklyte reserves the right to update or discontinue this program at any time.
  • All decisions made by Blacklyte are final and binding.

What the Warranty Does Not Cover

This warranty does not cover:
  • Normal wear and tear (e.g., PU leather or fabric fading, cracking, peeling)
  • Surface materials such as PVC leather, linen fabric, or mesh deterioration from age or environmental exposure
  • Minor cosmetic defects (small marks, color variations due to manual assembly)
  • Damages from:
    • Accidents, abuse, water, fire, floods, chemicals, or natural disasters
    • Misuse, improper assembly, or failure to follow instructions
    • Third-party repairs or unauthorized modifications
    • Commercial use (e.g., rentals, office spaces, esports lounges)

How to Submit a Warranty Claim

To submit a claim, please contact us at support@blacklyte.com and include:
  • Purchase Order Number
  • Original Proof of Purchase
  • Chair Model and Serial Number (under the seat)
  • Detailed description of the issue
  • Photos or videos showing the defect
All claims must be submitted within 14 days of discovering the defect. Once approved, replacement parts will ship within 10 business days. Blacklyte may request return of defective components (Blacklyte will cover return shipping if required).
Transferability
This warranty is non-transferable. It applies only to the original purchaser. If the chair is sold or gifted, it is considered "as is" and the warranty becomes void.
Lifetime Technical Support
Even after your warranty expires, we’re here for you. Blacklyte offers lifetime technical support for all chairs to assist with:
  • Product care
  • Maintenance questions
  • Assembly guidance
Contact us at support@blacklyte.com for ongoing help.

Quick Warranty Summary

Product
Component
Standard Warranty
With Social Media Extension
Blacklyte Gaming Chairs
Steel Frame, Mechanisms, Armrests, Base, Pistons
3 Years
5 Years

Seat Foam and Backrest
2 Years
5 Years

Headrest, Lumbar Pillow, Casters and All Blacklyte Chair Accessories
1 Year
Not covered

Upholstery (PU, PVC, Fabric)
Not covered
Not covered
Blacklyte Desks
All components except desk mat
3 Years
Not covered

Desk Mat
1 Year
Not covered