our service

Fuss-free Shipping

Receive your product at the soonest possible as we
ship direct to you.
Track your order

Know exactly where your product is with tracking
details.
Get your product shipped out soonest

Enjoy fast and hassle-free shipping right to your
doorstep when you order today.
To over 50 locations worldwide

It’s even easier to get your product now as we ship
to even more locations.

Our Trusted Partners and Collaborations

General Shipping Information

Orders are typically shipped within 48 business hours of being placed.
This Shipping Policy applies only to orders placed on blacklyte.au. If you purchased your items through a licensed third-party vendor, please contact their representative directly, as they may have their own specific policies and procedures.
Shipping Cost

We offer a simplified and transparent shipping policy for our products:
Standard Shipping: A flat rate of $29 applies to most areas across Australia for desks and chairs.
Additional Charges: Some locations may incur a higher shipping fee of $69 or $99, depending on the delivery address.
Shipping fees apply only to desks and chairs. All accessories ship free of charge.
The exact shipping cost will be automatically calculated at checkout based on your location.
Shipment Processing Times

We strive to process all orders on the same or next business day, excluding weekends and public holidays. However, during peak periods, such as holidays or sales, processing times may be extended. We appreciate your patience during these times.
Shipping Area

We currently offer shipping service within Australia except certain remote areas. Shipments to military APO, FPO, and DPO destinations are not available at this time. For any specific delivery requests and accommodations, such as advance calls, scheduling delivery dates, or designating a delivery location, please contact us directly after placing your order.
Methods of Shipping and Delivery Time

To ensure timely delivery, we use different shipping carriers based on your location and the type of item you have ordered. For orders within Australia, ALllied Express is our primary shipping partner. In-stock items are generally delivered within 2 to 5 business days.
For pre-ordered items, delivery may take up to 1 to 2 months, depending on the availability of the product.
*Note: For pre-orders, please refer to the product page or checkout page for shipping estimates.
Address Modification and Special Requests

For any specific delivery requests and accommodations, such as scheduling delivery dates or designating a delivery location, please contact us directly after placing your order at support@blacklyte.com or via online chat.
Frequently Asked Questions
1. Can I track my order?
Yes, you will receive an email with a tracking link once your order has been shipped. You can use this link to monitor the progress of your delivery.
2. What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact our customer support team at support@blacklyte.com or via online chat within 48 hours of receiving your order. We will assist you with the necessary steps to resolve the issue.
3. Can I cancel my order?
Orders can be canceled before they are shipped. If your order has already been shipped, you will need to follow our return policy. Please contact our customer support team at support@blacklyte.com or via online chat for assistance.
4. Do you ship internationally?
We currently ship to the contiguous United States, the European Union, the United Kingdom, Canada, Japan, and Australia. Please place your order through the local website for your region.
5. What if I need to return an item?
For information on returns, please refer to our Return Policy. If you have any questions, you can contact our customer support team at support@blacklyte.com or via online chat.

PRESS & MEDIA

An innovative global brand that embodies a creative lifestyle, combining the realms of work and play like never before.

Blacklyte stands as a pioneering entertainment company at the forefront of innovative technology.

Blacklyte has worked with top players across multiple titles to make sure their equipment meets their needs.

Our Trusted Partners and Collaborations